Sarah Carter

Home Manager

I have worked in Health and Social Care for over 20 years, with a background as a frontline paramedic working for the London Ambulance Service. I moved to Norfolk in 2018 and in my role as Head of Urgent & Emergency Care with the ICB, worked closely with Social Care Commissioners to create smoother discharge pathways from hospitals, including commissioning of beds in Care Homes. I am passionate about delivering high quality person centered care to those I am blessed to look after, and also about developing and supporting my team through compassionate leadership. I am really excited to have joined the team at Yaxley House, everyone is so caring and compassionate about delivering person centered care and I have been made to feel like one of the family. In my spare time I am active in my local community as a Parish Councillor and Scout Leader. My husband and I enjoy sailing, and spending time with friends and family. We also enjoy long walks with our 2 year old Labrador Nelson.

Genevieve Cousens

Deputy Manager

I am a dedicated Deputy with over 12 years of experience in health and social care. Throughout my career, I have developed a strong passion for supporting individuals and ensuring high standards of care are consistently delivered. I take pride in being compassionate, approachable, and committed to making a positive difference in the lives of those I support, as well as leading and supporting my team. Outside of work, I enjoy running as a way to stay active and unwind, and I am a proud owner of five cats who certainly keep me busy at home.

Carol McGeever

Activities and Lifestyle Coordinator

I am a caring and compassionate individual who brings a wealth of knowledge and experience to my role as Activities Coordinator at Yaxley House. I have supported Adults with Learning Difficulties, organising meaningful and person centred activities and holidays. I am very committed to providing dignified care for those who need support in order to lead their best life remaining as independent as possible for as long as possible. Away from work I am a proud mum to three boys, and nine grandchildren, who along with my garden and my dog keep me very busy. I love making people happy and I am excited to be part of the Yaxley Team.

Joshua Lincoln

Head Chef

I am a dedicated and passionate culinary professional with extensive experience across both hospitality and care environments. Having worked at Delia Smith’s Restaurant as well as being an experienced qualified Food Preparation and Nutrition Teacher, I have developed a strong foundation in high-quality cuisine and professional kitchen standards. I have worked as Head Chef in a variety of residential and nursing care homes, where I combine my culinary expertise with a genuine commitment to resident wellbeing. I take particular pride in creating delicious, nutritious meals that cater to diverse dietary needs, with a special love for vegetarian cuisine and crafting extravagant cakes. I am driven by the joy of seeing residents happy, engaged, and truly enjoying the food he prepares. With high ambitions and a meticulous approach to cleanliness, food safety, and presentation, I strive to consistently uphold excellent standards in every kitchen I lead. I am really excited to be part of the Yaxley House team.

Suzanne Hamilton

Operations manager

I began my career in care in 1995 as a care worker and quickly discovered my passion for supporting others. Through dedication and experience across a range of roles, I progressed to Manager in 1999, Area Manager in 2008, and Operations Director in 2018. In 2026, I joined Kingsley Healthcare in my current role. With over 26 years in the sector, I have worked across care homes, domiciliary care, extra care, and assisted living, supporting adults from 18+. I am passionate about working with older people and believe in delivering the highest standards of person-centred care. I value strong teams, staff development, and ensuring both residents’ and staff voices are at the heart of daily practice.

Wendy Mott

Regional Service Quality Manager

I have over 35 years of experience in the health and care sector, with the past two years dedicated to a quality role within elderly care. I am committed to ensuring that we provide the highest quality support to those under our care. Kingsley fosters a genuine family atmosphere, where everyone is friendly and supportive, all working towards a common goal. In my leisure time I enjoy gardening and walking and continue to discover hidden gems in the Norfolk and Suffolk counties.

Jonathan Ellis

Compliance and Service Quality Director

Before coming to Kingsley I was an inspector at the Care Quality Commission and, prior to that, my background as a manager and nurse included considerable experience in service development and quality delivery in the NHS. I admire Kingsley’s very person-centred approach to care and it is a pleasure for me to work with our dedicated home teams to achieve a Good CQC rating, at a minimum, in every one of our services.