About the role

Are you an experienced and talented Home Manager looking for an exciting opportunity to lead a compassionate care team in a quiet residential area of Norwich?

St Clements Nursing Home is a boutique, luxury 26-bed facility offering exceptional nursing and residential care in a warm, family-style environment with the highest standards.

With a "Good" CQC rating across all categories, St Clements is dedicated to promoting a positive atmosphere where residents feel at home. Our daily activities include outings, themed events, and visits from entertainers, ensuring a vibrant and engaging community.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC) and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

You will be supported externally by dedicated Operations and Central teams, and within the home you will have the support of a Deputy Manager and Administrator, as well as Hospitality and Housekeeping teams. These teams will collaborate with you to ensure smooth operations and exceptional care for our residents.

Join us and make a real difference in a home where residents truly thrive.

Reports to: Operations Manager

Key duties and responsibilities

• Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy.
• Recruit, train, motivate, and retain a team of skilled care professionals committed to delivering person-centred care.
• Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
• Manage the home’s budget, ensuring financial targets are met and costs are effectively managed.
• Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
• Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
• Oversee all records to ensure the home’s administrative tasks are completed in a timely and efficient manner.
• Continuously monitor and evaluate the home’s performance, identifying areas for improvement and implementing necessary changes.
• Manage and mitigate risks effectively, ensuring a safe and secure environment for residents and staff.

Skills and attributes

• Previous experience managing a nursing / residential home.
• A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings.
• Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors.
• A proven track record of marketing and business skills within the private care sector, running a commercially successful care home.
• Enthusiasm and passion for developing high levels of person-centred care.
• Ability to actively participate in the growth and development of the care service.

Education and qualification

• Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential).

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.