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Discover your career at Kingsley

Commissioning Operations Manager

Norfolk, Norwich, Norfolk

Pay:
£60,000 per year
Type:
Permanent
Shift:
Salaried
Closing date:
24/06/2025
  • £1000 Welcome bonus
  • Excellent PRP
  • Monthly Car Allowance
Apply
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About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

This is a crucial role focused on ensuring the successful commissioning of our new care homes, making them fully operational, fully compliant, and market-ready.

You will oversee operational readiness, regulatory compliance, recruitment, and service delivery, embedding Kingsley’s values and quality standards from day one. Your leadership will create a safe, supportive environment that delivers exceptional care and builds immediate trust with residents, families, and stakeholders. You will lead all aspects of the commissioning process with a clear focus on filling beds and establishing a strong market presence.

Reports to: Co-Chief Operating Officer

Key duties and responsibilities

• Lead all commissioning activities, ensure timely and budgeted openings, manage financial performance, reporting, and business development.
• Oversee pre-opening to steady-state operations, recruit and train key staff, and embed Kingsley's ethos and inclusive culture.
• Ensure legal and regulatory compliance, implement action plans, and manage operational risks.
• Maintain and enhance care standards and living environments, monitor care delivery, and drive continuous improvements.
• Foster relationships with residents, families, staff, and agencies; address concerns; monitor KPIs; and mentor senior staff for ongoing development.

Skills and attributes

  • A track record in commissioning  services
  • Proven experience in managing operations in a care home or similar healthcare setting
  • Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
  • Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
  • Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
  • Ability to analyse data and make informed decisions to achieve business objectives
  • Knowledge of best practices in quality care and environment for elderly residents
  • Ability to work independently and collaboratively in a fast-paced environment
  • Hold a full UK driving licence

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

You will also be rewarded with a very generous PRP

Benefits

  • Comprehensive induction and training programme.

  • Opportunities for career development and progression.

  • Employee Assistance Programme

  • Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.

  • We’ll pay for your full DBS disclosure

  • Annual NMC PIN renewal paid

  • £1,000 Welcome bonus

  • Excellent performance related bonus

  • Monthly Car Allowance

  • 25 days annual leave plus bank holidays entitlement

Apply for this role in 3 easy steps

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.

Your right to work in the UK depends on your immigration status - this is also called your ‘leave’. If you don’t have the right to work, you might be able to apply for it.

You automatically have the right to work in the UK if:

  • you’re a British or Irish citizen
  • you have pre-settled or settled status from the EU Settlement Scheme - or you’ve applied and you’re waiting for a decision
  • you have a family permit from the EU Settlement Scheme
  • you have indefinite leave to enter or remain in the UK
  • you have right of abode in the UK

You might have a right to work in the UK if you have a visa with a time limit. This is called having 'limited leave to enter or remain’.


For example, A12 345 67G

For example, 31 3 1980

After you submit your application, you will receive an email with a link to submit your share code.

This vacancy is approximately miles from your address, you will be required to travel to the care home for work. Please make sure you have suitable transport before continuing your application.

Conditions of employment

Personal data

Email updates

If there are other vacancies which you may be suitable for, we can email you to let you know when they become available on our website.

Declaration

By submitting this form, you confirm that the information provided is correct and understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal in conjunction with the Company's Disciplinary Procedure

Some of the accreditations and awards we’re really proud of:

  • bcorp logo v3
  • We are a Living Wage Employer
  • chuk 2025
  • Regulated by Care Quality Commission
  • Health Investor Winner 2024
  • hi 2025 2
  • napa logo gs