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Customer Relations Manager

Sycamore Heights Nursing Home, Bedford, Bedfordshire

£30,000 per year
Closing date:
  • £5,000 PRP
Care Home Customer Relations Manager v2

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group ( employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

About the role

Customer Relations Manager | Bedford, Bedfordshire | £30,000 + £5,000 PRP | Relocation Assistance

We are recruiting a sales oriented and dedicated Customer Relations Manager to commission, lead and excel in providing outstanding care at our latest flagship luxury care home in Bedford, Bedfordshire.

Sycamore Heights Nursing Home will be opening in June 2024.


Customer Relations Manager Role:

To guide new residents through their journey into care with us, from first contact through to showrounds of the home and supporting new residents to settle in; to be the confident public face of the home, taking the lead on local marketing, proactively working to develop positive relationships with the community and key stakeholders; to be the “go to” figure inside the home for residents and their families, working to improve every aspect of the resident experience, including mealtimes, activities and community engagement.

Reports to:  Home Manager


Skills/Experience required:

  • Demonstrable track record in marketing, not necessarily in a care home setting
  • Proven ability in organising community events, demonstrating creative flair, an eye for detail, sound budgeting and successful implementation
  • Demonstrable people skills, showing the personality and confidence to engage with a wide variety of people, from residents and their families to business leaders and politicians.
  • A team player able to harness the support of colleagues in driving consistently high standards around the home and enhancing resident wellbeing


What will you get from the role?

By joining our team as a Care Home Customer Relations Manager, you can expect:

  • The satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We believe that the happiness of our staff improves the service we provide to our residents.
  • Ample opportunities to learn and develop your skills, with access to training and development programs.
  • A supportive work environment with established procedures and processes to ensure your success.


If you are passionate about making a difference in people's lives and are an empathetic, sales-orientated team player, we would love to hear from you.


  • Comprehensive induction and training programme.

  • Opportunities for career development and progression.

  • Employee Assistance Programme

  • Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.

  • Refer a friend and receive a thank you gift of up to £500 *

  • We’ll pay for your full DBS disclosure

  • This job attracts a £5,000 annual performance related pay.

  • 25 days annual leave plus bank holidays entitlement

  • Relocation assistance provided


Our latest nursing home in the heart of Bedford will provide an intimate, relaxed abode for care seekers demanding the luxurious features of a five-star boutique hotel. It has been designed by Kingsley's Group Design Director Rob Patkai with resident wellbeing in mind and our top team of interior decorators will ensure a stunning finish to the home's 35 delightfully appointed bedrooms and spacious living areas.

Shakespeare Road, Bedford

Visit care home page

Apply for this role in 3 easy steps

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.

Your right to work in the UK depends on your immigration status - this is also called your ‘leave’. If you don’t have the right to work, you might be able to apply for it.

You automatically have the right to work in the UK if:

  • you’re a British or Irish citizen
  • you have pre-settled or settled status from the EU Settlement Scheme - or you’ve applied and you’re waiting for a decision
  • you have a family permit from the EU Settlement Scheme
  • you have indefinite leave to enter or remain in the UK
  • you have right of abode in the UK

You might have a right to work in the UK if you have a visa with a time limit. This is called having 'limited leave to enter or remain’.

For example, A12 345 67G

For example, 31 3 1980

After you submit your application, you will receive an email with a link to submit your share code.

Are you able to upload a CV with your application?

This vacancy is approximately miles from your address, you will be required to travel to the care home for work. Please make sure you have suitable transport before continuing your application.

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If there are other vacancies which you may be suitable for, we can email you to let you know when they become available on our website.


By submitting this form, you confirm that the information provided is correct and understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal in conjunction with the Company's Disciplinary Procedure

Some of the accreditations and awards we’re really proud of:

  • We are a Living Wage Employer
  • Regulated by Care Quality Commission
  • chuk 2023 v3
  • Enabling Research in Care Homes
  • Pinders Healthcare Design Awards 2019 Winner
  • napa logo gs