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Domiciliary Care Branch Manager

Kingsley Homecare (Aylsham Area), Aylsham, Norfolk

£45,000 per year
Closing date:
  • £750 Welcome bonus
  • Excellent PRP
  • Bonuses as the branch hours increase
Domiciliary Care Manager

About the company

Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups ( for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.

We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.

We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

About the role

As our Home Care Manager, you will oversee and coordinates home care services for individuals who require assistance with activities of daily living but prefer to remain in their own homes. This will include being responsible for ensuring the delivery of high-quality care, managing care plans, and supervising home care staff. You will play a crucial role in ensuring the well-being and safety of clients receiving care at home, as well as, coordinate services, manage staff, and advocate for the best interests of clients to promote independence, quality of life, and optimal health outcomes.


Find out more about Kingsley Home Care

Reports to: Operations Manager/ Regional Operations Director

Key duties and responsibilities

  • Provide strong leadership to the branch staff, fostering a positive and supportive work environment.
  • Recruit, train, supervise, and evaluate branch staff members, including caregivers, nurses, administrative staff, and other personnel.
  • Set clear performance expectations and goals for staff members and provide regular feedback and coaching to support their professional development.
  • Oversee the day-to-day operations of the home care branch, including scheduling, client intake, care planning, and coordination of services.
  • Ensure compliance with all relevant regulations, policies, and procedures governing home care services.
  • Monitor key performance indicators (KPIs) and financial metrics to track the branch's performance and identify areas for improvement.
  • Build and maintain positive relationships with clients and their families, ensuring their needs and preferences are understood and addressed.
  • Conduct client assessments and develop individualized care plans in collaboration with clients, families, and healthcare professionals.
  • Address any client concerns or complaints promptly and effectively, ensuring high levels of client satisfaction.
  • Develop and maintain relationships with referral sources, such as hospitals, physician offices, and community organizations, to promote the services of the home care branch.
  • Participate in community events and activities to raise awareness of the branch and its services and to build connections with potential clients and partners.
  • Implement quality assurance processes to ensure the delivery of high-quality care services in accordance with industry standards and best practices.
  • Conduct regular audits and inspections of client care records, caregiver documentation, and operational procedures to identify areas for improvement and ensure compliance with regulations.
  • Develop and manage the branch budget, including revenue projections, expense management, and resource allocation, to ensure financial sustainability and profitability.
  • Identify opportunities for revenue growth and cost savings through effective resource utilisation and business development efforts.
  • Identify and mitigate risks related to client care, staff safety, and regulatory compliance through proactive risk assessment and management strategies.
  • Ensure that staff members are trained on safety protocols and emergency procedures and that appropriate measures are in place to address potential risks and emergencies.
  • Stay informed about industry trends, developments, and best practices in home care services through ongoing education, training, and professional networking.
  • Encourage and support the professional development of staff members through training opportunities, certifications, and career advancement pathways.

Skills and attributes

  • Previous management experience within a domiciliary care setting is essential
  • Excellent business acumen with a strong desire to develop and grow the service
  • Comprehensive knowledge of CQC standards
  • Good leadership skills with the ability to communicate effectively
  • Full UK driving licence

Education and qualification

  • Minimum NVQ Level 4/5 in Health and Social Care, or equivalent


  • Comprehensive induction and training programme.

  • Opportunities for career development and progression.

  • Employee Assistance Programme

  • Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.

  • We’ll pay for your full DBS disclosure

  • Paid breaks – we think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.

  • £750 Welcome bonus

  • Excellent performance related bonus

  • You will be rewarded with bonuses as the branch hours increase *

  • 25 days annual leave plus bank holidays entitlement

  • Consistent support from a dedicated Head Office Team

  • Company Pension Scheme

  • Employee Wellness Health Assured Benefit Program

  • Employee Benefits & Discount Scheme

Apply for this role in 3 easy steps

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.

Your right to work in the UK depends on your immigration status - this is also called your ‘leave’. If you don’t have the right to work, you might be able to apply for it.

You automatically have the right to work in the UK if:

  • you’re a British or Irish citizen
  • you have pre-settled or settled status from the EU Settlement Scheme - or you’ve applied and you’re waiting for a decision
  • you have a family permit from the EU Settlement Scheme
  • you have indefinite leave to enter or remain in the UK
  • you have right of abode in the UK

You might have a right to work in the UK if you have a visa with a time limit. This is called having 'limited leave to enter or remain’.

For example, A12 345 67G

For example, 31 3 1980

After you submit your application, you will receive an email with a link to submit your share code.

Are you able to upload a CV with your application?

This vacancy is approximately miles from your address, you will be required to travel to the care home for work. Please make sure you have suitable transport before continuing your application.

Conditions of employment

Personal data

Email updates

If there are other vacancies which you may be suitable for, we can email you to let you know when they become available on our website.


By submitting this form, you confirm that the information provided is correct and understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal in conjunction with the Company's Disciplinary Procedure

Some of the accreditations and awards we’re really proud of:

  • We are a Living Wage Employer
  • Regulated by Care Quality Commission
  • chuk 2023 v3
  • Enabling Research in Care Homes
  • Pinders Healthcare Design Awards 2019 Winner
  • napa logo gs