Home Care Administrator

Kingsley Homecare (Diss Area), Diss, Norfolk

Pay:: £27,000 per year
(depending on experience)
Type:: Permanent
Shift:: Days
Closing date:: 11/10/2024

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About the company

Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.

We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.

We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

About the role

We are currently seeking a dependable Administrator to join our Home Care Team, located in Diss, Suffolk. This role encompasses the oversight and support of various aspects of our Home Care operations, including administrative tasks, recruitment, and marketing of our services.

As a Home Care Administrator, you will play a pivotal role in ensuring the seamless operation of our care home facility, offering essential administrative and managerial support. Success in this position hinges on possessing strong organisational, communication, and leadership skills to ensure operational efficiency and regulatory compliance.

The ideal candidate will demonstrate competence in prioritisation and possess the ability to work independently. They should be self-motivated and exhibit a high level of trustworthiness.

Given the integral role this position plays in our growth plans, we are seeking an individual who is unafraid to challenge the status quo and actively contribute to the business's success across all levels.

This role will incorporate on call responsibilities.

Reports to: Branch Manager

Key duties and responsibilities

Front of House (receive and welcome people to the office)
Answer phone calls and correspondence (e-mail, letters, packages etc.)
Recruitment (organising adverts through to staff commencing)
General administration and management of various computer programmes (including record- keeping, data entry, and filing)
Selling and marketing our services. As well as lead the marketing locally alongside the marketing team
Manage correspondence and communication within the home care branch.
Assist with audits to maintain necessary certifications and staff files.
Address concerns and feedback.
Keep accurate records of resident data and financial transactions

Skills and attributes

Previous experience in healthcare administration or long-term care management.
Excellent IT skills, including a proven knowledge of Microsoft Excel and Word and have the ability to understand new systems quickly
Clear and friendly telephone manner
Good Dealing with requests and queries in an efficient and polite manner
Good organisational skills and have the ability to work on your own and as part of a team
Be reliable and trustworthy

Benefits

Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
Refer a friend and receive a thank you gift of up to £500 *
We’ll pay for your full DBS disclosure

Apply for this role in 3 easy steps

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Your right to work in the UK depends on your immigration status - this is also called your ‘leave’. If you don’t have the right to work, you might be able to apply for it.

You automatically have the right to work in the UK if:

you’re a British or Irish citizen
you have pre-settled or settled status from the EU Settlement Scheme - or you’ve applied and you’re waiting for a decision
you have a family permit from the EU Settlement Scheme
you have indefinite leave to enter or remain in the UK
you have right of abode in the UK

You might have a right to work in the UK if you have a visa with a time limit. This is called having 'limited leave to enter or remain’.

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Are you able to upload a CV with your application?

Yes

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You can still submit your application without a CV today. After submitting, you will receive an email with a link to upload a CV. Please write below and pertinent information to support your application (optional). Please note that your application will not progress to the next stage until we receive your CV.

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This vacancy is approximately miles from your address, you will be required to travel to the care home for work. Please make sure you have suitable transport before continuing your application.

Conditions of employment

Conditions of Employment

I understand that if I receive an offer of employment with Kingsley Healthcare my future employment is conditional on the company receiving, to its satisfaction, two employment references.

Criminal Record Check

I will be required to declare and sign a self-disclosure where I will be asked: “Do you have any convictions, cautions, reprimands or final warnings that are not protected as defined by the Rehabilitation of Offenders act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2103 1198' specifically in the UK, or anywhere else in the world?”

I also understand that Kingsley Healthcare will verify the above declaration in the UK by requesting a Disclosure from either the Disclosure & Barring Service (England & Wales) or Disclosure Scotland. In relation to anywhere else in the world, checks will be verified as appropriate.

Disclosure & Barring Service Adults Barred List (England & Wales) and Protection of Vulnerable Groups Adults List (Scotland)

I understand that my name should not be on the above lists, which prohibits me from seeking employment with Vulnerable groups. I also understand that Kingsley Healthcare will verify this as part of the criminal records checking process.

I agree that I am not listed on either of the above lists

I agree that I am not currently subject to a referral to the above lists

I have read the and confirm there is nothing preventing me from applying for this role.

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Use of personal data

I consent to Kingsley Healthcare using and keeping information I have provided on this application or elsewhere as part of the recruitment process and/or personal information supplied by third parties, such as Referees, relating to my application or future employment. I understand that the information provided will be used to make a decision regarding my suitability for employment and, if successful, the information will be used to form my personal record and will be retained for the duration of my employment and as long as is deemed necessary thereafter. If I am not successful, I understand that Kingsley Healthcare will retain the form for as long as is deemed necessary for the purpose of recruitment and that the Company may use it to contact me in the event of there being any other vacancies for which I may be suitable.

I have read and agree to the agreement

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If there are other vacancies which you may be suitable for, we can email you to let you know when they become available on our website.

Declaration

By submitting this form, you confirm that the information provided is correct and understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal in conjunction with the Company's Disciplinary Procedure