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Hospitality Manager (Care Home)

Eliza Palmer Care Home, Walton-on-Thames, Surrey

£14 per hour
Mixed (Weekdays/Weekends)
Closing date:
Hospitality - Brackley

About the company

Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups ( for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.

We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.

We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

About the role

As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.

If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.

Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager

Key duties and responsibilities

  • Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
  • Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
  • Deliver exceptional experiences for residents, surpassing their needs and expectations.
  • Oversee food service operations, collaborating closely with the chef for quality meals on time.
  • Develop engaging activities promoting residents' interests, fun, and well-being.
  • Maintain a top-notch first impression experience and uphold high cleanliness standards.
  • Address maintenance issues promptly to keep the facility in good condition.
  • Manage the hospitality budget to meet revenue targets while controlling costs.
  • Build strong relationships with residents, families, and staff to enhance community engagement.
  • Ensure staff are well-trained and equipped for effective performance.
  • Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes

  • Previous experience with a hospitality background-preferably some hotel experience. 
  • Excellent communication, motivational and people skills.
  • Genuine interest in engaging our residents and their families on a regular basis.
  • Organisational skills with good time keeping.

This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.


  • Comprehensive induction and training programme.

  • Opportunities for career development and progression.

  • Employee Assistance Programme

  • Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.

  • We’ll pay for your full DBS disclosure

  • Your uniform will be provided – this is another cost that we think it’s essential that we cover for you.

  • Paid breaks – we think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.


Our latest addition to the Kingsley Healthcare family, Eliza Palmer Care Home, in Whiteley Village, near Walton.

Whiteley Village, Hersham, Walton-on-Thames, KT12 4ES

Visit care home page

Apply for this role in 3 easy steps

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.

Your right to work in the UK depends on your immigration status - this is also called your ‘leave’. If you don’t have the right to work, you might be able to apply for it.

You automatically have the right to work in the UK if:

  • you’re a British or Irish citizen
  • you have pre-settled or settled status from the EU Settlement Scheme - or you’ve applied and you’re waiting for a decision
  • you have a family permit from the EU Settlement Scheme
  • you have indefinite leave to enter or remain in the UK
  • you have right of abode in the UK

You might have a right to work in the UK if you have a visa with a time limit. This is called having 'limited leave to enter or remain’.

For example, A12 345 67G

For example, 31 3 1980

After you submit your application, you will receive an email with a link to submit your share code.

Are you able to upload a CV with your application?

This vacancy is approximately miles from your address, you will be required to travel to the care home for work. Please make sure you have suitable transport before continuing your application.

Conditions of employment

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If there are other vacancies which you may be suitable for, we can email you to let you know when they become available on our website.


By submitting this form, you confirm that the information provided is correct and understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal in conjunction with the Company's Disciplinary Procedure

Some of the accreditations and awards we’re really proud of:

  • We are a Living Wage Employer
  • Regulated by Care Quality Commission
  • chuk 2023 v3
  • Enabling Research in Care Homes
  • Pinders Healthcare Design Awards 2019 Winner
  • napa logo gs