Kingsley Healthcare Unveils 'Care Compass' Platform Built on Salesforce's Agentforce 360

Leading UK aged-care provider transforms digital operations to drive excellence in the care sector

Kingsley Healthcare has announced a major milestone in its digital transformation strategy with the launch of Care Compass, a cutting-edge Customer Relationship Management solution powered by Salesforce’s trusted Agentforce 360 Platform.

Hailed as a “significant milestone” by CEO Daya Thayan, this substantial investment represents a fundamental shift in the organisation’s operations. Care Compass is designed to reimagine the experience for families and internal teams, streamlining
the entire journey from initial enquiries and showrounds through to resident admissions.

The successful deployment is the result of a rigorous implementation programme and a close strategic partnership between
Kingsley’s Digital Innovation Team, global CRM leader Salesforce, and implementation specialists ThirdEye Consulting.

Daya Thayan, CEO of Kingsley Healthcare, said:

“I am particularly proud that we are one of the first large providers in the sector to introduce a system of this scale and capability. By investing in truly cutting-edge tools, we are empowering our teams to go the extra mile, ensuring that the care journey is as smooth, transparent, and supportive as possible for families making these important life decisions.”

Ewan Thayan, Executive Director, who oversaw the project’s vision, added:

“The mission driving this initiative was simple: we want to ensure that every person who contacts us feels seen, heard, and valued from the very first interaction. Care Compass ensures our teams deliver a consistently professional, personal experience and critically, it lays the data foundation we need to embrace the AI revolution happening in healthcare today.”

Zahra Bahrololoumi, President & CEO at Salesforce UKI, commented:

"Kingsley Healthcare now has the tools to focus on what matters most: people. With Data Cloud and Agentforce across sales, service, and operations, they're building the trusted data foundation and agentic infrastructure needed to improve resident and employee experiences, scale innovation, and lead the industry into an AI-driven future. We're proud to partner with Kingsley as they become a trusted Agentic Enterprise—where humans and AI agents work together to deliver world-class, person-centred care."

Kelley Walton, Co-Founder of ThirdEye Consulting, stated:

“It has been a privilege to partner with Kingsley Healthcare on this journey. Their vision for Care Compass was clear from the outset: to bridge the gap between complex operational requirements and the need for a simplified, user-friendly experience. This implementation demonstrates what is possible when a forward-thinking provider embraces technology to drive genuine operational change.”

Wasantha Darshana, Chief Digital and Innovations Officer, described the launch as a pivotal moment for the group:

“Care Compass represents the convergence of empathy and technology. We have moved beyond traditional systems to build a unified, data-driven ecosystem that serves as the digital backbone for our future growth. By automating administrative complexities, we are liberating our teams to focus on what matters most—building meaningful relationships. This platform bridges the gap between data and care, ensuring our digital innovation translates directly into a better experience for our residents.”

Nelka Silva, Systems Improvement and Implementation Manager, highlighted the collaborative success:

“This launch is the result of a true ‘One Team’ effort involving stakeholders across Kingsley, ThirdEye, and Salesforce. We are genuinely excited to see the value Care Compass will bring—improving visibility across the customer journey and enabling a more consistent, efficient way of working for our care home teams.”

The launch of Care Compass marks a defining chapter in Kingsley Healthcare’s expansion strategy. By consolidating disparate data points into a scalable, cloud-based infrastructure, Kingsley has created a high-performance framework capable of supporting rapid portfolio growth and increased bed occupancy. For stakeholders, this digital backbone offers unparalleled
real-time business intelligence and operational transparency, ensuring the group remains agile in a shifting healthcare landscape.

This investment reinforces Kingsley Healthcare’s position as a market leader, dedicated to combining high-yield operational excellence with an unyielding commitment to person-centred care. Looking ahead, Kingsley Healthcare plans to deploy Agentforce across sales and service operations to unlock new efficiencies and elevate care delivery. The ultimate vision will see agents working alongside care teams - automating administrative tasks, personalising resident experiences, and freeing staff to focus on what truly matters: building meaningful relationships with residents and their families.”

"Care Compass ensures our teams deliver a consistently professional, personal experience"

Ewan Thayan,
Kingsley Executive Director