Staff at Downham Grange care home have welcomed an overall GOOD Care Quality Commission (CQC) inspection rating

Staff at Downham Grange care home in Clackclose Road, Downham Market have welcomed an overall good Care Quality Commission (CQC) inspection rating.   Peter Barlow, manager of the Kingsley Healthcare run home, said: “As a team, we share a passion for good care and I am delighted that has been recognised by the inspector in his report.” The inspector notes that people were valued and respected as individuals and were happy and content in the home. His feedback from one relative, shared in the report, was that “all the carers are so caring and can’t do enough for people”.

The report says that staff respected and maintained people’s privacy and residents did not have to wait for long periods before having their care needs met. “This meant that people’s dignity was respected and that their care needs were delivered in a timely manner,” it says. The inspector observed that people enjoyed a varied menu and had a range of meals and healthy options to choose from; there was a sufficient quantity of food and drinks and snacks made available to people. He noted entertainers visited the home and that residents had been on recent trips to the seaside and a local pub.

The inspector said: “During this inspection people said they felt safe and that staff treated them well.  “Policies were in place to guide staff with the safe ordering, administration, storage and disposal of medicines.” The report praises the leadership of the home and the open culture in it. “Staff told us they were able to speak with the registered manager, their deputy or registered nurses about any concerns they may have and felt these would be addressed promptly and effectively,” said the inspector.