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Accessibility statement

This accessibility statement applies to

This website is run by Kingsley Healthcare Limited of Kingsley House, Clapham Road South, Lowestoft, Suffolk NR32 1QS. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some PDF documents are not fully accessible to screen reader software
  • Some images that were imported from our old website do not have appropriate alt text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kingsley Healthcare Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some PDFs are not fully accessible to screen readers due to one or more of:

  • Missing document title. This fails WCAG 2.1 success criterion 2.4.2 (page titled).
  • Document structure not tagged. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).
  • Some images / figures have blank or unsuitable alt text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
  • Primary language not defined. This fails WCAG 2.1 success criterion 3.1.1 (language of page).

We plan to improve accessibility of PDFs in future and replace the existing ones over the course of 2023.

Older images from our previous website do not always have appropriate alt text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

These images belong to historical news articles and are not essential to the function of our website, we do not plan to address these.

Preparation of this accessibility statement

This statement was prepared on 5 June 2023, it was last reviewed on 5 June 2023.

This website was last tested on 2 June 2023. The test was carried out by Bigfork Limited.

The website is created using defined templates and content blocks, for manual tests we chose a selection of pages that covered all of these templates and block variations. These pages were:

We also tested these documents:

Automated tests were applied to the whole website including documents using SortSite.

Some of the accreditations and awards we’re really proud of:

  • We are a Living Wage Employer
  • Regulated by Care Quality Commission
  • chuk 2023 v3
  • Enabling Research in Care Homes
  • Pinders Healthcare Design Awards 2019 Winner
  • napa logo gs