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kingsley care homes best practice

Our commitment to best practice

At the heart of best practice is a commitment to continuous improvement, and we’re passionate about driving positive culture change across the healthcare industry.

Safeguarding and Safety
It goes without saying that the health, safety, and overall wellbeing of all our residents are paramount to us. While our homes have a relaxed and home-like environment, we ensure that health and safety requirements are adhered to.

Clinical Governance
Kingsley Healthcare has a robust approach to clinical governance. We have a dedicated team of individuals, our compliance team, who ensure we maintain the highest levels of care throughout our homes throughout the country.

Working with Care Regulators
We work closely with the care regulatory services for older people. The Care Quality Commission (CQC) regulates and inspects our services against a set of national standards.

We believe strongly in honest and open communication, and we always welcome feedback from staff, residents, family and friends. We are constantly working to improve the services we offer, and we believe effective communication is fundamental

Complaints Procedure
If a complaint should arise, you can be confident that we take all of these seriously and have put procedures in place for dealing with them to ensure they are resolved thoroughly and professionally.

For more information and to obtain a copy of our formal complaints procedure, please contact any of our home managers.

Kingsley Healthcare has a head office designed to help all our retirement homes with the support they need to deliver quality care.

The head office team helps home managers with financial, operational and administrative support.

Operations managers, the Head of Service Quality Manager, peripatetic nurses and the board of directors all work together to give the required leadership and direction towards achieving excellence in care for all our homes.

Managing Kingsley residential care
Within each care home, we have a Home Manager responsible for running and managing that home. We take great care in appointing this individual, as we understand the level of responsibility needed within the role. We are confident all of our Home Managers go the extra mile for our residents.

Buckingham Lodge Reviews 1
"My aunt has been in this home for just over a year. The facilities, cleanliness, staff and level of care are excellent. We cannot fault it at all and would recommend it. My aunt is happy and we can rest assured that she is safe and comfortable."
Jenny S – Niece of Resident at Buckingham Lodge care home

Some of the accreditations and awards we’re really proud of:

  • We are a Living Wage Employer
  • Regulated by Care Quality Commission
  • chuk 2023 v3
  • Enabling Research in Care Homes
  • Pinders Healthcare Design Awards 2019 Winner
  • napa logo gs