Victoria Franklin

Home Manager

I have worked in the care industry for over 25 years. I joined the Kingsley team at Colne House in 2012 as a support worker, progressing to senior support then deputy manager before being offered the manager role in 2022. Since joining the company it has been my passion to ensure Colne House is a special place to live or work. Colne House has a calm relaxing environment for loved ones who join us, staff are dedicated to delivering wonderful person centred care. Over the years we have ensured residents have fulfilled life, we have great support from local professionals and the community. Our events are very successful and enjoyed by residents, families, staff and our community.

Erica Bowen

Hospitality Manager

I have worked at Colne House for over 10 years as a support worker & cover senior, and have now taken the role as hospitality, I am looking forward to working with Victoria to achieve an outstanding rating. Colne House is a special place to work, the staff are very dedicated to their work and the residents love the family atmosphere. I enjoy socialising with my partner and friends on my days off, and volunteering at Colne for special events or taking residents to trips.

Jennifer Chambers

Administrator

I worked in the motor industry before I joined the team at Colne House as Administrator three years ago and I really enjoy having the connection with all the families, staff and residents. The staff and residents are amazing and I am proud to be part of this beautiful home. Living in the countryside is lovely, outside of work, I enjoy socialising and walking my sausage dogs at local parks. I always enjoy helping organise and volunteering at the events for the home.

Emma Gabara

Activities & Lifestyle Co-ordinator

I have always worked in events and hospitality before joining the team at Colne House. I am looking forward to spending quality time with all the residents and learning what they enjoy the most. The atmosphere here at Colne House is warm and calm. When I am on shift, I feel like I am spending time with my extended family rather than being at work. My husband and I have three young children, so being patient and keeping them busy and entertained is one of my biggest qualities. As a family, we enjoy playing sports together, and we often travel to Spain to visit my family as I am originally from Barcelona.

Tony Holland

Regional Operations Manager

Prior to joining Kingsley, I served in the Army for 26 years, planning and delivering healthcare around the world, and then spent two years as an operational manager in a major NHS hospital. I am delighted to have joined a team that really does feel like a caring family, where everyone wants to be proud of the care they provide. Although I am familiar with the region, my travels to my 10 homes across Suffolk and Essex frequently bring new places to subsequently explore with my family and our dog, Frankie.

Jonathan Ellis

Service Quality Director

Before coming to Kingsley I was an inspector at the Care Quality Commission and, prior to that, my background as a manager and nurse included considerable experience in service development and quality delivery in the NHS. I admire Kingsley’s very person-centred approach to care and it is a pleasure for me to work with our dedicated home teams to achieve a Good CQC rating, at a minimum, in every one of our services.