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Staff at Park Lane care home are once again celebrating a perfect rating of 10 on a leading review site

parklane cqc 10rating 2

Staff at Park Lane care home in Congleton are once again celebrating a rating of 10 on the leading review site carehome.co.uk.​

The Kingsley Healthcare run home is one of only two in Cheshire and eight across the entire North West to reach a perfect score, based on the reviews of residents, their relatives and friends, and visiting health professionals.

Park Lane had reached the perfect score in September on the influential review site which is similar to TripAdvisor for people searching for care.

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Subsequently, they dropped to 9.9 when a couple of old reviews dropped off as they do after two years.

However, they are now back to 10 which is a phenomenal achievement.

Park Lane home manager Jayne O’Sullivan told Nub News: “It has been an incredibly hard 12 months for everybody, but the way Congleton has rallied together to get through this period epitomises that tight-knit community spirit the town has.

"We have kept in contact with residents' relatives through Skype, email, phone calls and sent photos to ensure they have been able to stay updated virtually.

“I am fortunate to have such a wonderful staff team here as well as an amazing group of residents and relatives.

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Some of the accreditations and awards we’re really proud of:

  • We are a Living Wage Employer
  • Regulated by Care Quality Commission
  • chuk 2023 v3
  • Enabling Research in Care Homes
  • Pinders Healthcare Design Awards 2019 Winner
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