Claire Pope

Home Administrator

My name is Claire, and I’m so pleased to be part of the team as Home Administrator. While this is my first role within a care home, I bring over 25 years of administrative experience from the hospitality and estate agency sectors, with a strong focus on organisation and working with people. You’ll find me in the Home Manager’s office, supporting the management team with the day-to-day running of the home. I love being part of a caring team and helping to create a warm, well-run environment for our residents. Care is something very close to my heart. My son lives in a supported living home, which has given me a deep understanding and empathy for residents and their families—something I bring with me into my role every day. Outside of work, I enjoy spending time with my family and friends, walking my Labrador, and gardening.

Elaine Wilcox

Activities Co-ordinator

I am the Activities Co-Ordinator for Heron Lodge. I am currently enjoying getting to know the residents. I have vast amount of experience in the care sector having previously worked as a Carer and Activities Co-ordinator, I really enjoy being able to fulfil meaningful moments and planned sessions and activities with resident including 1:1 time and group sessions. I enjoy the happy things in life. I am married to Robert and we have 8 children, 5 girls and 3 boys all grown up now and they have gave me 12 lovely grandchildren.

Chacko Ansel

Chef

I am an aspiring chef with a strong passion for food, creativity and learning the art of cooking. I enjoy experimenting with flavours, seasonal ingredients and presentation to create dishes that bring joy and connection to others. My goal is to develop my skills in the kitchen, gain hands on experience, grow into a confident & innovative chef. I'm enthusiastic, hardworking and dedicated to tuning my love for cooking into a life long career in the culinary world.

Lisa Kerrison

Head Housekeeper

My name is Lisa, and I have worked in the public sector for over 25 years, including roles within the NHS and in this care home. Supporting others is something I truly care about. I believe everyone deserves to feel valued, respected, and I always treat others in the way I would like to be treated. Family is very important to me, and when I am not working, I enjoy spending time with my partner, children, grandchildren, and siblings. I am a reliable and approachable person looking forward to contributing positively to my new position

Suzanne Hamilton

Operations manager

I began my career in care in 1995 as a care worker and quickly discovered my passion for supporting others. Through dedication and experience across a range of roles, I progressed to Manager in 1999, Area Manager in 2008, and Operations Director in 2018. In 2026, I joined Kingsley Healthcare in my current role. With over 26 years in the sector, I have worked across care homes, domiciliary care, extra care, and assisted living, supporting adults from 18+. I am passionate about working with older people and believe in delivering the highest standards of person-centred care. I value strong teams, staff development, and ensuring both residents’ and staff voices are at the heart of daily practice.

Wendy Mott

Regional Service Quality Manager

I have over 35 years of experience in the health and care sector, with the past two years dedicated to a quality role within elderly care. I am committed to ensuring that we provide the highest quality support to those under our care. Kingsley fosters a genuine family atmosphere, where everyone is friendly and supportive, all working towards a common goal. In my leisure time I enjoy gardening and walking and continue to discover hidden gems in the Norfolk and Suffolk counties.